Secret Coast Security and AV LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, use our services, or engage with us in other ways. By using our services or providing us with your personal information, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Identification Information:
This may include, but is not limited to, your name, email address, phone number, billing address, and payment information (e.g., credit card details).

1.2 Non-Personal Identification Information:
We may collect non-personal information such as your IP address, browser type, operating system, and usage data (e.g., pages visited, time spent on the website). This data helps us understand how users interact with our website and services.

1.3 Service-Specific Information:
When you request security or audiovisual services, we may collect additional information relevant to providing those services, such as property details, preferences, and project specifications.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 To Provide Services:
We use your contact information and service details to provide, maintain, and improve the services you request from us, including security and AV installation, monitoring, and support.

2.2 To Process Transactions:
We use your payment information to process transactions related to our services, including billing, invoicing, and payment verification.

2.3 To Communicate with You:
We may use your contact information to respond to inquiries, send service-related updates, or communicate about appointments, promotions, or other relevant matters.

2.4 To Improve Our Website and Services:
We use non-personal information to enhance the performance, functionality, and user experience of our website and services.

2.5 To Comply with Legal Obligations:
We may process your information to comply with legal requirements, enforce our agreements, or protect our rights and interests.

3. How We Protect Your Information

3.1 Data Security:
We implement industry-standard security measures to protect your personal information, including encryption, firewalls, and secure server environments. While we strive to protect your information, no method of data transmission or storage is 100% secure. Therefore, we cannot guarantee complete security.

3.2 Access Control:
Only authorized personnel have access to your personal data. We take appropriate measures to ensure that personal information is accessible only to those who need it to perform their duties.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

4.1 Service Providers:
We may share your information with trusted third-party vendors, contractors, or service providers who assist us in delivering services (e.g., payment processors, IT service providers, customer support).

4.2 Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner of the business. We will notify you of any such change and update this Privacy Policy accordingly.

4.3 Legal Compliance:
We may disclose your information to comply with applicable laws, regulations, or legal processes, including responding to subpoenas, court orders, or government inquiries.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences.
• Analyze website traffic and user behavior.
• Personalize content and advertisements.

You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your experience on our website.

6. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

6.1 Access:
You have the right to request a copy of the personal data we hold about you.

6.2 Correction:
You can request corrections to any inaccurate or incomplete personal information we hold about you.

6.3 Deletion:
You can request the deletion of your personal information, subject to certain legal restrictions (e.g., for business records or legal obligations).

6.4 Opt-Out of Marketing Communications:
You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any email or by contacting us directly.

6.5 Data Portability:
In some cases, you may request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us support@getsecretcoast.com or 228-215-1345

7. Third-Party Links

Our website may contain links to third-party websites that are not controlled by us. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information as soon as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on our website and update the “Effective Date” above. We encourage you to review this Privacy Policy periodically for any updates.

10. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Secret Coast Security. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at https://getsecretcoast.com/privacy-policy/.

• SMS consent/phone numbers will not be shared with third parties for marketing.
• SMS messages will be related to conversational purposes.
• Message frequency may vary, up to 10 SMS messages per week.
• Standard message/data rates may apply.
• Opt-in method: user checks the SMS consent option while submitting the website form.
• Opt-out: reply STOP at any time.
• Help: reply HELP or direct users to the Contact Us page.
• Users can choose not to opt in by leaving the SMS checkbox unchecked.
• Include the standard messaging disclosures provided in the email.

11. Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise any of your data protection rights, please contact us at:

Secret Coast Security and AV LLC
Email: support@getsecretcoast.com
Phone: (228) 215-1345
Address: 1717 AJ Holloway Drive Unit 13
Biloxi, MS 39532